It's almost as if LLB has brought this on themselves. In some ways they encouraged the abuse....
Example:
I have a 2 person Bean dome tent I bought new in the mid 80's that saw tons of use until I graduated to a pop up camper. After 20 years of use, (yes 20....and I still have it. The wonders of always setting up under a tarp!), the zipper stitching gave way. I brought it back to have it repaired (ie replace the zipper), and was told I could return it and get a new one. Well, I insisted on having it repaired and left it with them. 3 weeks later, I received it repaired, re-waterproofed and a new ground cloth in the bag.....at no charge!
Don't get me wrong....this is total customer service, but they NEVER should have offered me a new tent, especially when I had brought it in for a repair with full expectations of paying for those repairs. The tent had outperformed my expectations already, so I didn't feel right to abuse the Bean guarantee. Didn't hurt that I didn't want the new style tent at the time
As to the wader issues..... 3 pair Wicked Tough's in one season. First one the leg seam blew out after a month, the other two leaked right out of the box. Simms from that point on.....
And they do keep track of how often and what you return.